Job description
Job Summary:

We are seeking a detail-oriented and customer-focused individual to join our team as a Last Mile Clerk. The successful candidate will be responsible for tracking the progress of orders, promptly feedback customer needs, handling customer complaints, promptly responding, and maintaining customer relations.

Key Responsibilities:

- Track the progress of orders from the warehouse to end customers

- Coordinate with the delivery team to ensure timely delivery of products

- Monitor and report on delivery status to ensure seamless last-mile connectivity

- Promptly feedback customer needs, address and resolve their concerns in a timely manner

- Handle customer complaints and ensure customer satisfaction, escalating issues as needed

- Maintain positive customer relationships

Requirements:

- High school diploma or equivalent required, college degree preferred

- 1-2 years of experience in a similar role, ideally in a logistics or supply chain environment

- Strong verbal and written communication skills

- Excellent customer service skills with a focus on customer satisfaction

- Ability to multitask, prioritize and manage time effectively

- Detail-oriented and organized with a strong work ethic

- Proficient computer skills with experience using Microsoft Office and other inventory management software.

We offer competitive pay and benefits packages and a collaborative team environment. If you are a self-driven individual with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity.

Please email your resume to: HR.HQ@acceleratedgsi.com